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Website Guardians

Included from Professional

The Owner's Report

Once a month, the person who owns the business gets a plain-language account of what we can actually observe about the website. No dashboard to log into. No metrics you have to interpret.

Why this exists

Most business owners find out their website has a problem the same way: a customer mentions it. By then the contact form has been silently failing for a fortnight, or the site has been down on and off for a month, or nothing has been published since the spring.

None of that is hidden. It is simply that nobody is looking, and the people who could look are not the people who feel the cost.

We are already watching the site because that is the service. The report is us writing down what we saw.

What we report

Every line is something we measure directly. We do not estimate, model or infer.

  • Uptime — total availability, every outage, how long each one lasted
  • Page speed — load performance over the month and whether it is moving
  • Last content change — when the site was last meaningfully updated
  • Form delivery — whether the contact and booking forms are actually reaching an inbox
  • Software currency — what we updated, what is out of date and by how long
  • Security — blocked traffic, login activity, and any administrator account we do not recognise
  • Certificates — SSL validity and renewal date
  • Search visibility — whether search engines are permitted to index the site at all
  • Backups — that they ran, and the last time we proved one restores

What we do not do

We do not grade anybody. We have no visibility into what your marketing agency, web developer or internal team agreed to do, what they were paid for, or what else they are working on. Reporting a fact as a failing would mean judging a contract we have never seen.

So the report contains observations and dates. If the site has not changed since June, the report says the site has not changed since June. What that means is yours to decide, and you are far better placed to decide it than we are.

A deliberate limit. We report on what the website does, not on what anybody promised. If a line in the report raises a question, the right next step is asking whoever maintains the site — and the report exists so you can ask a specific question instead of a vague one.

Who gets it

By default, the billing contact and anyone they nominate. It is your report; if you want it to go to your agency as well, it can, and many owners do exactly that, because a shared set of facts ends most arguments before they start.

On the Practice plan

Practice adds the checks that only matter when a website carries health or intake information: an inventory of every third-party script and an alert when that inventory changes, a monthly review of the tracking and consent posture, and a quarterly archive of the evidence, retained for six years.

Website Guardians is a hosting and maintenance company. Nothing in the report is legal advice, and it is not a compliance certification.